Notes
Occasional writing on systems integration, payments, and AI implementation.
A reference implementation: AI voice and chat for a clinic contact center
We built this one end-to-end rather than just designing it — real Telnyx calls, a real scheduling integration, and the production bugs a demo never shows you.
Inside a real-time voice AI pipeline: what orchestration actually does, in sequence
A technical breakdown of the Pipecat pipeline behind our voice assistant reference implementation — every stage, in order, and the production lessons that only show up on a real call.
AI implementation: what actually works, and what quietly kills projects
Challenges, opportunities, pitfalls, and best practices for organisations implementing AI — models, context engineering, agents, MCP, inference, and where training actually fits.
Sociomatica is moving into AI implementation
Alongside systems integration and Wero Ready, we're now helping organisations start their AI journey — architecture through to production-ready agents.